Zero Defects
No tolerance for errors within the system.
Total avoidance from defects in the product or service.
CUSTOMER is the Next Person in the Process
The internal organization has a system that ensures the product or service is transferred to the next person in the process in a complete and correct manner.
The product or service being built is transferred to another internal party only after it meets all the specifications and all actions at the current work station.
Avoids incorrectly assembled components and poor workmanship.