Making a sale (upselling)
Cashier: I see you've chosen some nice blouses from our fall line. Are you aware of our promotion today?
Customer: No, actually, I'm not.
Cashier: All men's and lady's fall tops are on buy one get one free.
Customer: Oh, that's great.
Cashier: Would you like to look around some more? There are some great men's dress shirts at the back of the store.
Customer: No thank you. I can't shop for my husband. He never likes what I pick out for him.
Cashier: (laughs) So, just these two blouses today then?
Customer: Yes, that's all for today.
Handling a complaint
Cashier: How was your meal today?
Customer: Well, the food was good as it always is. We were a bit disappointed in the service tonight, though.
Cashier: Oh, I'm sorry to hear that. Would you like to fill out a comment card? Or I could get a manager for you.
Customer: That's okay. We know it's your peak time. We usually try to come a little earlier before the rush.
Cashier: Well, I'd like to make it up to you. I'm going to give you a discount today. I'll take your drinks and dessert off the bill.
Customer: Oh, that would be nice. Thank you.
Cashier: No, thank you. Your satisfaction is important to us. Here's a coupon for your next visit. Please come again.
Customer: Thank you. We will.
Making a sale (upselling)Cashier: I see you've chosen some nice blouses from our fall line. Are you aware of our promotion today?Customer: No, actually, I'm not.Cashier: All men's and lady's fall tops are on buy one get one free.Customer: Oh, that's great.Cashier: Would you like to look around some more? There are some great men's dress shirts at the back of the store.Customer: No thank you. I can't shop for my husband. He never likes what I pick out for him.Cashier: (laughs) So, just these two blouses today then?Customer: Yes, that's all for today.Handling a complaintCashier: How was your meal today?Customer: Well, the food was good as it always is. We were a bit disappointed in the service tonight, though.Cashier: Oh, I'm sorry to hear that. Would you like to fill out a comment card? Or I could get a manager for you.Customer: That's okay. We know it's your peak time. We usually try to come a little earlier before the rush.Cashier: Well, I'd like to make it up to you. I'm going to give you a discount today. I'll take your drinks and dessert off the bill.Customer: Oh, that would be nice. Thank you.Cashier: No, thank you. Your satisfaction is important to us. Here's a coupon for your next visit. Please come again.Customer: Thank you. We will.
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