Definition of TQM
TQM is a structured approach to the creation of organisation-wide participation in planning and implementing a continuous improvement process that exceeds the expectations of the customer.
It is a system that that combines quality control techniques and organisational models developed over the last 40 years in both the USA and Japan.
It is a logical evolution of management by objectives, strategic planning, quality assurance and numerous other systems.
TQM has three major components:
Breakthrough planning
Daily management
Cross-functional management