The research design for this study is a descriptive and interpretive case study that is
analysed through qualitative methods. Questionnaires were used to evaluate
participants’ WebCT skills (before the course starts) and to determine their levels of
satisfaction in the course (at the end of the case study). A descriptive statistical
method was used to analyze the student satisfaction survey. Participant observation,
face-to-face interviews, focus-group interviews, questionnaires, and member checking
were used as data collection methods. Furthermore, the justification for each of the
data collection methods used in the study was discussed. Finally, in order to ensure
trustworthiness of the research, appropriate criteria for qualitative research were
discussed, and several methods that include member checks, peer reviews,
crystallisation and triangulation were suggested and later employed. The chapter
closed with a diagrammatic representation of the major facets of the envisaged
framework for the research design and development of the study, and a discussion on
the project management approach envisaged for this study.