Getting the right information at the right time and the right
place; is not so easy for the agents dealing with the health
field as they are obliged to check their needs in their offices.
To handle this issue, m-health solutions were incorporated as
an urgent need to ease the health care task. However, the
proposed m-health solutions, in the market, give only partial
solutions to the agents. More precisely, there is no interaction
between agents such as communication between insurance
companies and doctors, between pharmacies and doctors, etc.
Unfortunately, there is still a need to check prescriptions
written in papers, a need to bring a medical file to the hospital
and a need to manually check how much the patient have
paid during his treatment process and how much should he
be paid in return near the insurance companies. Notably,
citizens’ interaction with the services has to be improved,
and a serious analysis of user requirements in the area of mhealth
has to be undertaken. As we remark, there is an urgent
need to merge a new and more global m-health ecosystem
dealing with all these parts ensuring an automatic collaboration
and communication between agents/users. This is to design
an effective and personalized m-health information system
that will provide quality m-health services. This is the main
contribution of our paper as we suggest a new ubiquitous
mobile health system capable of handling all the mentioned
points. More details about our solution approach are presented
in what follows.