Logistics companies have invested heavily on the development of Extranet and Internet sites.
An Extranet site is an Internet site dedicated to a specific partner. Dell pioneered this approach
with its Dell Premium pages that are customized to a customer’s needs and
specificities. For logistics companies, Extranet is instrumental in service activities (such as
tracking and tracing, management reports, etc.) and increasingly for complete order management because it facilitates considerably the exchange of information. The issue however is the
appropriate updating of the data, because the volume of information to manage is colossal.
3.2.2