Ethics is an inherently challenging part of life. Humans are faced with ethical decisions on perhaps an hourly basis and the results of such decisions may be far-reaching and/or unintended. Executives in manufacturing, financial service, food service, and retail firms reported that ethics is a subject of concern in the workplace (Conaway & Fernandez, 2000). When looking specifically at the hospitality industry, it is easy to see how especially important it is to have ethical decisions made by employees. Often, a customer’s perception of the entire organization stems from a single encounter with a sole front-line employee (FLE).