person at the centre of their own care and considers the needs of the older person’s carer’ (Victorian Government Department of Human Services, 2003). In this model the perspectives of the patients and family are central to the planning and delivery of care, and the clinical team need to get to know the person and their circumstances beyond the diagnosis. Effective information sharing between the clinicians, the patients and families is essential to enable informed choices which are incorporated and respected by the team. To facilitate this communication, each patient and family is assigned a clinician as ‘key contact person’ (KCP) whose role is to liaise between the patient/family and the team, and advocate for the patient in team discussions. Due to the nature of shift work, nurses are less likely to under- take the KCP role compared to allied health professionals who are consistently available on weekdays.
No Australian studies were found which examine the actual success of communication with families in sub-acute care; hence this study was undertaken in a 60-bed geri- atric evaluation and management (GEM) facility in outer Melbourne.
person at the centre of their own care and considers the needs of the older person’s carer’ (Victorian Government Department of Human Services, 2003). In this model the perspectives of the patients and family are central to the planning and delivery of care, and the clinical team need to get to know the person and their circumstances beyond the diagnosis. Effective information sharing between the clinicians, the patients and families is essential to enable informed choices which are incorporated and respected by the team. To facilitate this communication, each patient and family is assigned a clinician as ‘key contact person’ (KCP) whose role is to liaise between the patient/family and the team, and advocate for the patient in team discussions. Due to the nature of shift work, nurses are less likely to under- take the KCP role compared to allied health professionals who are consistently available on weekdays.
No Australian studies were found which examine the actual success of communication with families in sub-acute care; hence this study was undertaken in a 60-bed geri- atric evaluation and management (GEM) facility in outer Melbourne.
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