This mishandling by the outsourcing team delayed the handover by three months. And by then, only a skeleton crew had been assembled. During those three months, neither organization had staff to conduct normal service delivery, so it was essentially abandoned. Furthermore, because the organizational knowledge had walked out the door, normal operations did not resume for another six months. In all, a year passed before the supplier was handling the full scope of work at the agreed key performance levels. This outsourcing team had not delved into the details in its strategy preparation.