9.1. General
In the event where the company cannot arrange a flight under the contract of carriage, the company shall repay full fare or part of the fare as stated in this section and/or aviation contract. Other than stated terms and conditions, the company will not be responsible for such matter or claim unless it is a requirement of the aviation company otherwise.
9.2. Authorized Person
The company shall make a refund only to the person who has paid for the seat upon presentation of identification and satisfactory proof of such payment.
Once the previously stated refund has been settled, the company will immediately be consider out if debt and demands for repayment.
9.3. Process
Requests for refunds must be made in writing and accompanied by the original itinerary and/or booking number, proof of payment and identification.
9.4. Currency
The refund shall be governed by the law, rules and regulations or orders of the government of the country of which the booking is made. The company shall refund in the same currency as the fare’s currency. However, the company reserves the right to refund in other currency as may be stated in the rules and regulations of the company.