8. If the opportunity for another at-risk behavior is delayed, feedback is more powerful if given later, preceding an opportunity to be safe or at-risk. Delaying such correction is also less embarrassing for the performer.
9. It’s not necessary for you to tell the person about the prior at-risk observation, just remind him or her to perform the upcoming behavior in a safe manner. Then, statements like "Remember to avoid twisting," "Don’t forget to use the handrail," and "I’m sure you’ll buckle-up and use your turn signal," come across as friendly and caring reminders rather than "gotcha" indictments.
10. Safety feedback needs to focus on specific behavior.
11. Feedback needs to be given with straightforward and objective words. Ambiguous and subjective language that try to judge internal states of mind are not useful, and can be counterproductive. For example, statements like, "It seems you’re careless, lazy, unenthusiastic, unaware, disorganized, or out-of-touch" only add resentment and lessen acceptance of the behavioral message.
12. When you give positive statements watch for the use of "but." Rather than giving pure praise or appreciation, we often feel obligated to add a negative (or corrective feedback) statement to balance the communication. Such mixed messages can weaken your feedback. Some people hear only the positive; some hear only the negative; and others discount both messages.
8. If the opportunity for another at-risk behavior is delayed, feedback is more powerful if given later, preceding an opportunity to be safe or at-risk. Delaying such correction is also less embarrassing for the performer.
9. It’s not necessary for you to tell the person about the prior at-risk observation, just remind him or her to perform the upcoming behavior in a safe manner. Then, statements like "Remember to avoid twisting," "Don’t forget to use the handrail," and "I’m sure you’ll buckle-up and use your turn signal," come across as friendly and caring reminders rather than "gotcha" indictments.
10. Safety feedback needs to focus on specific behavior.
11. Feedback needs to be given with straightforward and objective words. Ambiguous and subjective language that try to judge internal states of mind are not useful, and can be counterproductive. For example, statements like, "It seems you’re careless, lazy, unenthusiastic, unaware, disorganized, or out-of-touch" only add resentment and lessen acceptance of the behavioral message.
12. When you give positive statements watch for the use of "but." Rather than giving pure praise or appreciation, we often feel obligated to add a negative (or corrective feedback) statement to balance the communication. Such mixed messages can weaken your feedback. Some people hear only the positive; some hear only the negative; and others discount both messages.
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8. If the opportunity for another at-risk behavior is delayed, feedback is more powerful if given later, preceding an opportunity to be safe or at-risk. Delaying such correction is also less embarrassing for the performer.
9. It’s not necessary for you to tell the person about the prior at-risk observation, just remind him or her to perform the upcoming behavior in a safe manner. Then, statements like "Remember to avoid twisting," "Don’t forget to use the handrail," and "I’m sure you’ll buckle-up and use your turn signal," come across as friendly and caring reminders rather than "gotcha" indictments.
10. Safety feedback needs to focus on specific behavior.
11. Feedback needs to be given with straightforward and objective words. Ambiguous and subjective language that try to judge internal states of mind are not useful, and can be counterproductive. For example, statements like, "It seems you’re careless, lazy, unenthusiastic, unaware, disorganized, or out-of-touch" only add resentment and lessen acceptance of the behavioral message.
12. When you give positive statements watch for the use of "but." Rather than giving pure praise or appreciation, we often feel obligated to add a negative (or corrective feedback) statement to balance the communication. Such mixed messages can weaken your feedback. Some people hear only the positive; some hear only the negative; and others discount both messages.
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