“Part of it has to do with the market coming back,” says Janet
Smalley, senior director of brand research and business intelligence
at Marriott International. “It’s beginning to look hopeful, so people
are starting to think about the future again.”
Smalley leads the research efforts for Marriott and Renaissance
hotel brands and, like many managers, finds herself with more to
do than there is time to do it. Though Marriott has institutionalized
the ten-hour workday, Smalley often finds herself working ten
to twelve hours daily just to get what is required done. She explains
the challenge this way: