WFI invested substantial time and resources in staff development and planning. It took several false starts until the operational planning that was necessary took hold. Ms. Alston-Kearney explains: “We finally took a calendar approach in which we stated the program areas we work in, listed the steps necessary to satisfy each program’s requirements over one year, then backed up and named all of the things that had to happen in order to get there. This process ‘got a light bulb turned on in everybody’s head’ and made everyone say what they had to do on a particular day to reach our annual goals. Now we have to build in an analysis of the process and outcomes we are achieving along the way in order to link all of this to the ‘big picture’ of our work.”