As part of our continuous drive to improve information security on
e-mail communication and protect sensitive business information from
unintended users, HSBC will introduce new security measures to its
Payment and Receivables E-mail Advising service from 15 September
2014.
From 15 September 2014, all Payment and Receivables e-mail advices
will be sent out with sensitive data partially masked, such as account
number, remitting account name, and beneficiary account name. All
other information will not be affected. For Forced Transport Security
(TLS) users, these changes will not apply.
For non-Forced TLS users who would prefer to obtain the full unmasked
version of the advice, an e-mail request can be sent to
requestsecuremail@hsbc.com. The Advising Reference No. should be put
in the Subject field of the e-mail (i.e., Advice Ref:[123456789012]).
This will automatically trigger a resend of an encrypted advice via
the Voltage SecureMail service. The resent email will contain the
instructions on how to decrypt the advice.
Note: Due to Korea's regulatory requirements, all Payments and
Receivables advices originated from transactions related to accounts
residing in Korea will be delivered via encrypted mail with sensitive
information masked.