This study was carried out to examine the employers’ satisfaction level on accounting undergraduates from a
public university who had undergone the internship program. The outcomes showed that the majority of the
employers had favourable satisfactory level on the overall qualities of the trainees. The findings also revealed that
the employers were satisfied with students’ ability to work in a team, punctuality, grooming and relationship with
peers and supervisors. However, issues related to knowledge, reporting and communication skills were found to be
less satisfactory which implied that the interns were not technically equipped with competency skills required by the
employer. This could be due to the objective of the university internship program in providing an avenue for
technical application of academic knowledge acquired and the intern’s role was only to provide technical support for
reporting purposes. The satisfaction level between Big4 and non-Big4 accounting firms were notsignificantly
different except for those related to knowledge. This implies that the Big4 firms demand higher level of student
knowledge considering the fact that Big4 firms have high visibility with regard to the accounting profession that
require them to maintain high standards of services provided. The results also showed no significant difference of
satisfaction level between firms with bumiputera partners and non-bumiputera partners. This could be due to the fact
that the accounting profession is highly regulated thus there is no compromise of the standards regardless of the firm
status. Finally comparison among the different batches of students indicates a significant difference except for
communication skills . This could be because the volume of tasks assigned to the interns differ between among
batches (peak and non-peak periods). Findings from this study will contribute in providing the foundation for course
structure towards continous improvement of the existing internship program. Therefore, further research should be
done to take into account the internship program conducted by other programs in other public and private
universities.