Your booking number:
CGY2MK
Dear SITTHA ANANTHAKHAN,
First and foremost, we would like to take this opportunity to thank you for choosing AirAsia Indonesia.
We would like to advise that your flight QZ 107 with booking number CGY2MK which was originally scheduled to depart from Penang (PEN) to Medan (KNO) on Thursday, December 10, 2015 at 11:20 has unfortunately been rescheduled to a later time.
Please note that your new departure time is 13:10 hours while the new arrival time is 13:00 hours, local time.
In order to mitigate the inconveniences caused by the flight reschedule, AirAsia offers the following recovery options:
1. Move flight (reschedule) same day prior or after your original departure date based on availability and first-come-first-serve basis. Kindly note that flight changes must be made only through our support channels listed below.
2. Credit Shell – A deposit in AirAsia equivalent to the value of the confirmed booking to be used for payment for any AirAsia tickets. Credit Shell is valid for 90 days from the date of issue.
Should you require further assistance, please do not hesitate to contact us through the following support channels:
1. Submit queries through online form at http://www.airasia.com/id/en/e-form.page
2. Live Chat (available through Ask AirAsia after you login using your AirAsia member ID)
Please accept our sincere apologies for any inconveniences caused.
We are looking forward to welcoming you onboard and to providing you the best AirAsia experience.
Thank you for your understanding.
Kind Regards,
Pre-Flight
AirAsia Indonesia