They are trained to express their ideas, positions and
feelings directly without accusations. Previous research provides guidance for
developing cooperative conflict skills (Tjosvold, 2008). They put themselves in each
other’s shoes and see the problem from each other’s perspectives. They seek mutually
beneficial resolutions and integrate the best ideas to create new solutions. They agree
on the solution that is most effective for both and implement it. Managers recognize that
they should use their conflicts to coordinate their effort and integrate their ideas to serve
the interests of the bank and borrowing firms.