STEP 1: LIST ALL OF THE ISSUES AND CONCERNS
RAISED THAT REQUIRE A RESPONSE, ACTION OR
DECISION
STEP 2: RANK THE IMPORTANCE OF EACH ISSUE
ACCORDING TO STAKEHOLDERS (ON A SCALE
OF 1 – 10)
STEP 3: LIST THE REASONS FOR THIS
IMPORTANCE
STEP 4: INDICATE WHICH ISSUES HAVE STRATEGIC
(WHAT WE DO) AND / OR OPERATIONAL (HOW WE
DO IT) IMPLICATIONS
STEP 5: ESTABLISH WHAT YOU WILL DO WITH THIS
INFORMATION