One night, 18-year-old Ritesh Agarwal was locked out of his apartment in Delhi. It was an unfortunate minor incident that was to change his life.
Forced to check into a hotel he found himself in a situation he had already experienced several times while travelling in India.
"The receptionist was sleeping," he says.
"Sockets did not work in the room, mattresses were torn apart, the bathroom was leaking, and at the end they wouldn't let me pay by card."
"I felt if this was my problem, this had to be a problem for many travellers. Why can't India have a good standard of hotel rooms at a reasonable price?''