The third category compared and analyzed organizational
performance depending on KM strategies involving both financial
and non-financial performance. Ordonez de Pablos [17] attempted
to identify how KM strategies affect organizational performance. She
applied Bierly and Chakrabarti’s typology of generic KM strategies to
analyze a cross-section of Spanish firms. A significant relationship
between KM strategies and non-financial performance was found.
However, the ROA used to measure the financial performance of the
firms demonstrated that the firms’ performance was not influenced
by the KM strategy adopted. Table 1 presents these studies in terms
of KM strategy categories, organizational performance, suggested
KM strategy, and the research findings.