1. Deliver against Plan that is subject to subsequent forecasts for direct expenses and FTE through identified/identifying opportunities for re-engineering for execution with targets dates and reviewing various expenses lines to deliver savings through productivity gains.
2. Achieve positive and improved operating leverage through expense management disciplines and living client first initiatives to create client royalty and improve revenues.
3. Achieve 20% improvement in operational productivity through volume increase, new business/ initiatives and fulfilling new ad-hoc regulatory reporting related requirement.