Employee-Facing Technology
Just as mobile applications are impacting the way guests interact with the hotel, they are also affecting how hotel employees communicate with critical business systems. Mobile technology is changing the way internal operations are managed with the ability to tie directly into back-end applications. If mobile functionality is integrated with solutions that manage processes such as financials, maintenance or marketing, hoteliers can promote an enhanced guest experience by increasing the speed and efficiency of staff.
Mobile technology plays a key role in maintaining brand loyalty and relevance in today’s competitive market. Most people emphasize guest-facing mobile technology, but in reality, it is the employee-facing applications that have the greatest potential to improve daily operations and the productivity of hotel employees. Effectively utilizing mobile technology on both sides, guest-facing and employee-facing, is critical for hoteliers to keep pace with increasing guest expectations and the need to deliver faster, more personalized services.
Mobile technology has helped customers be at the centre of the action, improving their experience by meeting and exceeding their desires, resulting in greater loyalty and more money through the tills.
Employee-Facing TechnologyJust as mobile applications are impacting the way guests interact with the hotel, they are also affecting how hotel employees communicate with critical business systems. Mobile technology is changing the way internal operations are managed with the ability to tie directly into back-end applications. If mobile functionality is integrated with solutions that manage processes such as financials, maintenance or marketing, hoteliers can promote an enhanced guest experience by increasing the speed and efficiency of staff.Mobile technology plays a key role in maintaining brand loyalty and relevance in today’s competitive market. Most people emphasize guest-facing mobile technology, but in reality, it is the employee-facing applications that have the greatest potential to improve daily operations and the productivity of hotel employees. Effectively utilizing mobile technology on both sides, guest-facing and employee-facing, is critical for hoteliers to keep pace with increasing guest expectations and the need to deliver faster, more personalized services.Mobile technology has helped customers be at the centre of the action, improving their experience by meeting and exceeding their desires, resulting in greater loyalty and more money through the tills.
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