I assume you were awared that recently we had a couple of quality issues, which we could have prevented it from occurring, nonetheless, sparing you the details, we had developed a good Shoes Box structually, however, we just stop-short of continue to ‘develop’ it further more than a Shoes Box, i.e. packing, assembly, etc., as such, resulted in these couple of quality feedback on indentation, bulging, etc., which we could have prevented.
We need to focus on ‘Do It Right The First Time’, especially during the development stage, and this is NOT limited to the structure performances of our box, but it must include packing, assembly, etc., etc….beyond the structure performance of the box itself, which may result in another forms of feedback.
As such, going forward, as part of our Continuous Improvement process for our Quality Management System, Brian has given the directive to complete our ‘development’ process, to implement an evaluation process on our Shoes Box on its packing, assembly, etc., etc., after it has successfully developed in its structure performance.
The idea of this evaluation process should be conducted before mass production, & prior delivery, with the aim to identify any potential quality issue(s) which can resulted from the assembly & packing process, etc., so that any such possibility can be communicated with the Customers, and obtain their acknowledgement, and approval prior delivery, and it should NOT take more than 30mins.
This evaluation process, is also known as FMEA (Failure Mode & Effect Analysis) in the Quality arena, however, we will NOT be implementing the complete FMEA, and I shall be working with your respective Quality Rep in this process over the next couple of weeks….as such, our Quality Team will be leading this evaluation process, and will feedback all the possibility gather, to their respective Account Manager, Country Manager & Development Team.
Pls alert your Teams & your Quality Rep on this new mandatory ‘qualification’ process of our NEW Shoe Box…..and we will need to get this implemented as quickly as possible.
I will start working with your respective Quality Rep on the details over these 2 days…..
Let me know if there is a need for further clarification.