5. Creating connected customer experiences
Consumers increasingly have limited mental capacity and time, so brands need to earn their right to have a role in peoples' lives. Create propositions which are broader than the core product essence, and distributed through a range of touch points. A great example is ice cream brand PaddlePop, which drove significant consideration and share in India through a brand landscape consisting of a multi-part movie on Cartoon Network, experiential roadshows, online games and conventional media.