mportant Notes as applicable to ETickets
Please read the notes below carefully, if you need any clarifications, please contact our reservation & ticketing counters or email us at info@lionairthai.com
E-Ticket Passenger Itinerary/Receipt: Please note that you are required to keep a printed copy of this "E-Ticket Itinerary" with you throughout the journey as it is required for entry into the airport, check-in, refunds or exchanges.
To enter the airport and for check-in, you must present this itinerary receipt along with Official Government issued photo identification such as passport or identity card.
This E-Ticket Itinerary will have to be presented along with valid photo identification at the time of refund or exchanges.
This E-Ticket Itinerary does not constitute a document for carriage and in the event of any difference between it and the record of booking in the Thai Lion air reservation system, the latter shall prevail.
Fare (s) subject to cancellation charges, if any.
Please contact Thai Lion air Reservation and Ticketing for details. By booking this ticket/fare, you agree and accept all terms and conditions, cancellation and ticket exchanges rules of this ticket/fare.
1.0 E-Ticket Cancellation & Refund
Please contact our Call Center or visit our
Website for E-Ticket Refunds/ Exchanges/ Re-issues.
Notice: Carriage and other services provided by the carrier are subject to General Condition of carriage which are hereby incorporated by reference
If the Passenger's journey involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention may be applicable and the Convention governs and in most cases limits the liability of carriers for death or personal injury and in respect of loss or damage to baggage.
Please note that this ticket is further subject to all other terms and conditions of carriage as given below, which are deemed to be incorporated herein.
2.0 General Information Reservation:
For Domestic & International Flights, Check-in usually starts 3 hours prior to departure and the check-in counters close 45 minute before departure time for all classes of passengers.Certain formalities are required to be completed by the passengers at the airport before or after being accepted for the flight.
To complete these formalities and the check-in process, passengers are required to arrive at the airport sufficiently before the departure time of the flight.
In order to maintain schedules, the boarding gate will be closed 45 minutes before departure time.
Passengers, who do not report at the boarding gate at the requested boarding time, will not be boarded on the said flight and will be considered no-show passengers.
In the event of delays and misconnection of flights not within the reasonable control of Thai Lion air; Thai Lion air will disclaim any liability towards the same.
Passengers who arranges own connections with other airlines are advised to leave sufficient time for connections or terminal transfer or baggage re-claim and re-checkin. Thai Lion air will not be liable for any misconnection with other airlines outside reasonable control of Thai Lion air.
No-Show Passengers: confirmed passengers who do not present themselves for their booked flight are termed as 'No – Shows'
If for some reason you are unable to undertake travel on flight for which you have a confirmed booking, please contact Thai Lion air Reservation & Ticketing as early as possible to avoid penalty.
Overbooking: In the event of overbooking, Thai Lion air will make every effort to provide seats for which confirmed reservation have been made, however, no absolute guarantee of seats availability is denoted by the expression reservations, bookings, status OK or HK, and the timings attached to them.
Cancellation / Refund / Rebook / Reissuance of ticket: Please contact Thai Lion air Reservation & Ticketing offices for details on our cancellation and refund policy
Credit Card Purchases: Please note that the credit card used to purchase your Thai Lion air flight tickets through our Thai Lion air Call Center is required to be presented at time of check-in by the cardholder for verification purpose. Failure to comply with this requirement, Thai Lion air reserves the right to deny boarding and cancel the ticket(s) and contract of carriage. You may use your credit card for third party purchasing, however, the card holder must be present for credit card verification at the point of check in. This only applies to Credit Card used to purchase Thai Lion air ticket/s through our Call Center.
Payment: Fares must be paid in full before the given time limit expires. In the event that the fare has not been paid in full for any reason whatsoever, Thai Lion air reserve the right to cancel the reservation/ticket prior to check-in and/or to deny you to board the flight.
Infants: We reserve the right not to carry infants less than seven (2) days-old and Infant aged between three (3) and seven (7) days require Medical Certificate to confirm that the Infant is fit to travel on air transport. The Medical certificate must have been issued 72 hours before the standard departure time. Maximum age for Infant is less than 2 years old. Infant traveling on Thai Lion air must have the Form of Indemnity (FOI) signed by the parents.
Pregnant Passengers: All expectant Mothers are required to sign form of Indemnity (FOI). A Medical certificate that confirms the expectant mother is fit to travel on air transport is required to be produced at the point of check-in for pregnancy over 28 weeks.
3.0 Cabin Baggage Regulations:
Economy Class Passengers are allowed to bring up to 7KG with the dimension of 40 cm x 30 cm x 20 cm of hand luggage onboard Thai Lion air Flights. The weight of cabin baggage should not exceed 7kgs. Stroller bags with the above specified dimensions will be allowed.
Cabin baggage is accepted subject in the cabin subject to availability of space in the over head bin. Restricted stowage space is also available under the front seat. In the event no space being available in the aircraft to stow cabin baggage, it will be necessary to remove and load the same in the baggage hold as per safety regulations.
Free Checked-in Baggage Allowance:
Domestic Thai Lion air Flights
Class
Adult/Child
Infant
Business
NA
NA
Economy
15 kgs
NA
International Flights
Class
Adult/Child
Infant
Business
NA
NA
Economy
15 kgs
NA
Please note Infant without a seat are not entitle for Free Checked-in Baggage allowance and no seat will be allocated for infant traveling with Thai Lion air.