an extensive Dental case study, involving
two Ph.D. students and a dental clinic’s stakeholders. This clinic is an academic
dental clinic, which belongs to a dental association in São Paulo State, Brazil.
Its members perform social activities, attending the community; and it contributes to
the dentists' academic life by training them in different dental branches. Thus, we
had the dental domain and transversal ones: academic with social issues, Ubiquitous
Computing, and Intentional MAS. The clinic’s partners wanted to perform some activities
using ubisystems, mainly desiring that the patients were able to register and
schedule treatment using their hand-held devices. The clinic had special privacy policies
– e.g. stored data could not be shared with other competing dental clinics. The
patients also desired to protect their personal data. The stakeholders wanted to know
what was going on during the performed activities. In this context, the main stakeholders
were: Patient – user of the available dental clinic services to take care of
her/his dental problem; Dentist – active position at the dental clinic that performs
several tasks – e.g. triage process and patient’s treatment; Professor – active position
at the dental clinic that performs academic tasks – e.g. dentist’s supervision and
dentist’s evaluation; Attendant – active position at the dental clinic that performs several
tasks – e.g. patient’s registration and registration payment; and President, 1o Vice-
President, 2o Vice-President, Secretary, and Bursar as administrative positions that
manage/control the dental clinic way-of-working. The following is a typical situation
from the patient’s point of view: