1. Information System Performances: response
time, accessibility, characteristics of used
computer language, realization of user’s
demands, correction of mistakes, model and
data safety, system documentation and
procedures, system flexibility and system
compatibility;
2. Information performances: accuracy of
output, promptness of output, precision of
output, reliability of output, arrival of
output, output completions and output
format;
3. Information manipulation: output capacity;
4. User satisfaction: top management
participation, payment method for expenses
of service, user’s trust in the system and user
participation;
5. Individual influence: user’s expectations
from support of computer based system,
business effects from the support of
computer based system observation of
benefits;
6. Performances of service: technical abilities
of CBIS (Computer-Based Information
System) employees, position of CBIS
employees, schedule of CBIS products and
services, necessary time of information
system department for fulfillment of
demands, processing time for alteration of
system demands, support provided by the
salesman, methods and means of
input/output with CBIS center, user’s
understanding of the system and providing
training for users;
7. Conflict resolution: competencies between
CBIS and other departments, priorities in
resources distribution of CBIS, relations
between users and CBIS employees,
communication between users and CBIS
employees, personnel control over CBIS and
organizational position of the CBIS unit
1. Information System Performances: responsetime, accessibility, characteristics of usedcomputer language, realization of user’sdemands, correction of mistakes, model anddata safety, system documentation andprocedures, system flexibility and systemcompatibility;2. Information performances: accuracy ofoutput, promptness of output, precision ofoutput, reliability of output, arrival ofoutput, output completions and outputformat;3. Information manipulation: output capacity;4. User satisfaction: top managementparticipation, payment method for expensesof service, user’s trust in the system and userparticipation;5. Individual influence: user’s expectationsfrom support of computer based system,business effects from the support ofcomputer based system observation ofbenefits;6. Performances of service: technical abilitiesof CBIS (Computer-Based InformationSystem) employees, position of CBISemployees, schedule of CBIS products andservices, necessary time of informationsystem department for fulfillment ofdemands, processing time for alteration ofsystem demands, support provided by thesalesman, methods and means ofinput/output with CBIS center, user’sunderstanding of the system and providingtraining for users;7. Conflict resolution: competencies betweenCBIS and other departments, priorities inresources distribution of CBIS, relationsbetween users and CBIS employees,communication between users and CBISพนักงาน CBIS ควบคุมบุคลากร และตำแหน่งขององค์กรของหน่วย CBIS
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