If you believe that the conflicts may sometimes be based on a miscommunication
If you have to handle strong, confident characters that you find difficult to deal with
If you have to handle moody, emotional characters that you also find difficult
If you sometimes lose your temper and make the conflict situation worse - not better, by saying too much
If you leave it and just hope the situation will resolve itself
If you wait and wait and wait....and then let rip!
If you sometimes say to yourself “I know what I mean but I can’t explain it”
If you are unsure when it is right and when it is NOT right, to compromise
If any of the above descriptions fit you, then the course will be a benefit.