during a hotel stay, have you ever waited more than three rings before the phone was picked up, found hairs in the bath or failed to receive a message? If the hotel is up-market, these failings are serious. All hotels have their reputation to maintain but deluxe hotels have to justify their higher rates so one way of maintaining standards is to use the services of a hotel inspector inspectors checking any preferred hotel an association of 125 deluxe hotels in 25 countries, answer 1,600 questions on each hotel during a two-day, anonymous stay if a hotel fails the inspection in two categories service and condition of the building it goes on six months trial, at the end of which is a second inspection. A second failure means a quick exit from Preferred