Initial scale items for several of our constructs were taken from multiple sources. KM
System Quality and Knowledge Content Quality were adapted from an Ease of Use
and Information Quality constructs [71]. Measures for Perceived Usefulness and User
Satisfaction, as measures of success, were drawn from several studies [25, 27, 71].
Knowledge Use was adapted from the Goodhue and Thompson [35] dependence
measures. Gold et al. [34] measured an aspect of organizational culture in their survey
instrument from which our organizational structure–related questions were adapted.
All items were operationalized as a five-point Likert scale ranging from 1 “strongly
disagree” to 5 “strongly agree.”