Once a budget had been approved, it was difficult to change. Any problems that arose
between sales and production at a given plant were expected to be solved by people in the field.
If a customer called with a rush order that would disrupt production, for example, production
could recommend various courses of action but it was the sales manager’s responsibility to get
the product to the customer. If the sales manager determined that it was essential to ship the
product right away, that would be done. The customer was always the primary concern.