Sorry for the late reply.
Refer to your email dated September 2, 2014. After our investigation we found out that the cargo was delay loading from our factory, and the transporter expect to deliver this cargos to BTMT on time, but on the way they have highway police blocked and checking strictly due to NCPO(National Council for Peace and Order) that caused the delivery cannot reached in time before 2pm.(late 1.30hrs). We had informed BTMT for this both cases and BTMT not allowed unload over 2pm.
We already warning to our staff and our transporter to pay more attention on this issue.
Preventive action as follow;
Warning to our transporter, to pay more attention with their plan must be more flexible to prevent delay shipment in future.
Sorry for any inconvenience caused and appreciate for your kind understanding.