Art
Qualitative shopper research to grasp the grocer's true brand image, including consumer focus groups, employee interviews, and shop-along sessions at both client and competitor outlets to observe shopper behavior
Science
Cluster analysis to identify promising consumer target segments and shopping occasions, backed up by an economic evaluation of potential new formats, including capex needs, gross margins, and operating cost
Building on the opportunities this work uncovered, the team helped the client define new store formats with clear, targeted customer value propositions. The work included redesigning the grocer's commercial offer and adapting relevant outlet,