Given the numerous practices called learning tools of knowledge management and organizational learning, what qualifies as such tools? The question seems almost unanswerale un-less agreement is first reached about what they must accomplish. Keeping in mind the theoretical model outlined above, we define a learning tool as an instrument or intervention designed to bring about one or more of the process phases involving the various demensions of organizational learning (system levels,learning types, and learning modes) (see Fig-ure35.I)