I would like to get the picture of the can and the inside surface of the can that the customer claimed there are plenty of rust.
At this stage there is too little information from the customer to identify the problem and evaluate risk on this issue.
For traceability table, did the customer send the table? Please provide the meaning of No. SSCC and the different range.
We can provide the info up to the delivery port only, not for area delivery or warehouse that the products have been delivered.
I will ask Saico factory to get the required info.