We’re writing to you about reservation 775270504 for Sophie Reynolds, check-in date 2016-01-16.
The guest has contacted us with the following request:
Hi I recently stayed a Rikka inn and they told me I needed to pay on arrival. However I have checked my bank statement and the money has also came out of my bank account. Twice in fact. So I have paid 3 times for this hotel. How do I get my refund?
Thank you