Both TQM and SCM aim to achieve customer satisfaction (Gunasekaran and McGaughey, 2003; Gunasekaran et al., 2001; Mills et al., 2004 in Lamey, 1996). There are many strategies to accomplish this ultimate goal. Basically, customers require better product quality, faster delivery and cheaper costs, or quality-delivery-cost(QDC). Organizations must meet these requirements to achieve customer satisfaction.