Clearly defines the most important goals.
B. Establishes clear measures to track progress on these goals.
C. Meets regularly to discuss progress on these goals.
D. Creates a culture that attracts high performers.
E. Encourages people to grow and develop.
F. Helps the right people get into the right jobs.
G. Recognizes and rewards people for performance.
H. Creates systems and processes that help people better accomplish their work.
I. Regularly gathers feedback from customers (internal or external).
J. Uses customer feedback to improve performance.