n response to this slow implementation status, the city of Fez collaborated with a research team at Al
Akhawayn University in Ifrane (AUI) known as Information and Communication Technologies for
Development (ICT4D) to contribute to Morocco’s ICT integration and concerns. The project team (i.e.
Fez municipality and ICT4D lab) opted for building a pilot e-government project in real-life settings (i.e.
Fez) so that to investigate ICT implementation issues, specifically those related to using ICT to
transform municipal service delivery. Accordingly the project team launched eFez project in 2004 and
successfully completed a pilot e-government system/platform: electronic Fundamental Etat-civil
System (eFES) in November 2005, funded by the International Development Research Centre (IDRC)
of Canada through its Acacia Initiative and deployed in the local administration of Fez.