Generally, the time and expense of this recruitment, selection, and training process is significantly greater for
vacant management positions than for line level positions. Therefore, the need exists for lodging management
companies to be able to ascertain the job satisfaction of their key managers, determine what intrinsic and extrinsic
factors serve as the motivating drivers for hotel front office managers, and understand the extent of the influence
that such drivers have on the organization’s ability to retain their key managers.
Generally, the time and expense of this recruitment, selection, and training process is significantly greater forvacant management positions than for line level positions. Therefore, the need exists for lodging managementcompanies to be able to ascertain the job satisfaction of their key managers, determine what intrinsic and extrinsicfactors serve as the motivating drivers for hotel front office managers, and understand the extent of the influencethat such drivers have on the organization’s ability to retain their key managers.
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