Lynn (2007) also identified these items from the mentioned
subscale as the most important caring behaviors.
Lynn showed that patients are very clear about what they
want from nurses in terms of specific knowledge, attitudes,
and behaviors. Another group of patients emphasized the
importance of the nurses conveying messages that nothing
in the care of the patient was too much trouble. Nurses
should be compassionate, be engaged in the care of the
patient (i.e., smiling, using humor, using gentle touch, and
being kind, friendly, and warm), and consult with the
patient and his or her family. This type of engagement in
patient care was also supported by Liu et al. (2006), who
found that when cancer patients described caring behavior,
such behavior reflected caring attitudes that included
greeting patients, being affable, speaking in a gentle voice,
and approaching patients with a smile.