1. (Assume it was accidental) “I think we got disconnected. I was in the middle of
explaining this very important study we’re conducting about the activities and programs that are
available for children in our community. We’re not selling or promoting anything and we’d like
a chance to get your opinions. The survey only takes about [NUMBER OF] minutes—is now a
good time?”
2. “I want to make sure you understand that this is a very important study that will have a
direct impact on the types of activities and programs that are available for children in our
community. It’s very important that we get your opinions, and if now is not a good time, I’d be
happy to call you back whenever is most convenient for you.”
3. “I realize I may have called at a bad time, but I was hoping to speak to the person in
your household who is responsible for making decisions about what your child does after school.
When might be the best time to call back for him or her?”