Design/methodology/approach – The study was undertaken at the Learning Resource Centre
(LRC), Jaypee University of Information Technology (JUIT), Solan, Himachal Pradesh, India. The LRC
at JUIT serves its patrons in supplementing their research needs while creating an ambience for
teaching, learning and research. The emergence of digital technologies and information and
communications technology (ICT) tools in libraries has encouraged the implementation of a wide range
of applications, such as digital libraries, video on demand, reference services and database services
into library services. The advent of next-generation web technologies, known as Web 2.0 applications,
has prompted a number of other pertinent services to be implemented to enhance the information
literacy skills of the existing services. A survey method was used to understand the basic awareness
and expectations of library users, and the usability of resources.