Reliability(REL)
Prompt delivery(PRD)
Communication(COM)
Trust(TR)
Responsiveness(RES)
Assurance(ASR)
Flexibility(FLX)
Commitment(COMT)
Consistency(CONT)
Empathy(EMP)
Creditability(CRE)
Customer satisfaction(CUS)
Access(ACC)
Courtesy(COU)
Tangibles(TAN)
Order Accuracy(ORA)
Competence(CMP)
Cooperation(COP)
Adaptation(ADP)
Confidentiality(CONF)
Friendliness(FRND)
Completeness(COMP)
Customization(CUS)
Quick feedback /response(QF)
Collaboration(COL)
Price information with discount(PIWD)