Dowling ’ s (2001) definition of corporate reputation is based upon the
values a person associates with their understanding of a company ’ s
image. As he puts it, it is a value-based construct. When looking at corporate
reputation this way, it is important to understand it is enduring values
that are being considered (or at least values that are likely to be held
over the long-term by most people, and unlikely to change in the shortterm).
These values would include such things as integrity, honesty, and
responsibility. When a company is seen as holding values important to
its target audiences, it will enjoy a positive corporate reputation. This in
turn, because of the perception of shared values, will lead to feelings of
trust and confidence in that company.