AR001 All VIP arrivals should be checked at least one day prior to arrival date
AR002 VIP status should be marked.
CI008 VIP guest rooms should be pre blocked according to their requests. Rooms should be prepared and welcome
letters and amenities to be placed in room prior to arrival.
AR004 Amenities and welcome note to be placed in room prior to guest arrival. Specifications
IR003A Plastic wrapping to be removed from amenities prior to guest arrival in room (if applicable), preferred is a
properly designed and professionally looking cover
IR003B Smelly food items or items which cannot properly stand local weather conditions must be avoided.
IR003C All fruit bowls / basket must be provided with a small card describing the local fruit (where applicable) Specifications
AR005 Suites should be finally checked from by hotel Senior Executive before arrival including cleanliness, set-up and
key function.
AR006 VIP to be met by a hotel Senior Executive upon arrival.
AR008 All welcome notes to be personalized. Specifications
All suite guests are to be treated as VIP and get VIP treatment
STANDARDS REFERENCE GUIDE - ROOMS
SUBJECT: VIP & Suite Guests
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