members on their team to get work done yet, survey question 21 identified that only 6.7% of participants were very satisfied with how well team members worked together. The importance of enhancing collaborative capacity was reflected through the responses to survey questions 15 and 22 (see Figures C10 and C14 in Appendix C). Survey question 15 revealed that 100% of the participants believed that there was no smooth flow of information and knowledge between teams and departments. Survey question 22 supported this finding, and when asked not one participant reported that they were very satisfied with how team members shared information and knowledge between the teams. While teamwork and collaboration appeared to fall short within the JFSC organization, other comments in the qualitative data revealed that the majority of participants viewed teamwork and collaborative capacity as an important way to achieve common goals and move the organization forward. One participant stated, ―teamwork to me means . . . coming together to brainstorm ideas, share knowledge, and experience and work toward a common goal‖ (S1.3). Another participant illustrated the point further: ―teamwork is working in collaboration with other colleagues and sharing information, knowledge, and ideas . . . towards a common goal . . . [that] move[s] the organization forward in a positive direction‖ (S1.2). Participant S1.12 added that teamwork meant ―working together, sharing information for the betterment of the organization.‖ To enhance teamwork and collaborative capacity, three subthemes emerged: (a) encourage the sharing of information, knowledge, and ideas; (b) respect individual perspectives; and (c) leadership availability (see Table 1).
Encourage the sharing of information, knowledge, and ideas. In the quantitative data survey question 13 revealed that 53.3% of the participants believed that the leadership team always encouraged the sharing of resources, knowledge, and information (see Figure C9 in Appendix C). The quantitative data suggested the onus to encourage the sharing of information,