An employee assistance program (EAP) is a comprehensive approach that many organizations have taken to deal with numerous problem areas such as burnout, alcohol and drug abuse, and other emotional disturbances. If Manuel does indeed have a drug or alcohol problem, Bill may want to strongly suggest that Manuel enter such a program. The EAP concept includes are sponse to personal psychological problems that interfere with both an employee’s well-being and overall productivity. The purpose of assistance programs is to provide emotionally troubled employees with the same consideration and assistance given employees with physical illnesses.