As Komatsu san informed you, we visited the customer for all parties, UFC, Tarami and Cargill.
In 10th, we had a meeting with Tarami regarding contaminant claim issue.
We together opened and inspected two cans out of 10cans, Lot 2014.5.2. and 2014.5.3, reported contaminant complain by Tarami.
Please refer to the following meeting recap.
As a result, we found several number of seeds even from both of cans.
Seeds on the surface of diced mango were around 10mm- 15mm with hard texture.
Also, mango fibers were found but it was not critical matter because they were softer and no effect as Tarami can manage if the fibers are not much.
The problem is hard Seeds which may cause big claim since hard and sharp its texture, Once consumer would have diced mango under this lot into mouse, seeds may make them injure him/her which is very dangerous as Food safety issue.
Actually Tarami was reported two mouse bleeding claims from consumer as of today.
Unfortunately, Tarami finally decided to stop using above lots number due to highly concerned about the same claim in the future Bcz they must recall the product by spending huge money if they would have got more claims(not complaint) from consumers This decision has made by struggling very much at Tarami among the purchase dep, QA and factory Bcz they have tried many times to use the product for all parties, specially UFC as the number of cartons used to be 860ctns and it is currently 800ctns.
Percentage of seeds contaminant and risk of claim are definitely high because of easy discovering of seeds from even just only 2 cans easily as we stopped to open more cans.
Therefore, we are forced to request "Ship-back" to you, and even they ask us to return the goods and deliver Any other lot should be fine with around 6FCL, mentioned only above lots are unusual quality which means something wrong procedure in your production.
Hope to know the background of this decision and their insistence about this issue.
Please share the meeting's result with your management and let us know your comments on this by return.
If you are not concerned about this status and you are willing to prepare the recall by paying huge money at your account, we are willing to ask them to use the 800cartons on behalf of you but we don't take any responsibility for what you make the decision.
Pls confirm.