Nowadays, technology is has advanced dramatically in such a way that it has become an inevitable part of the public health and medical care to which hospitals while hospitals’ physicians and administrators can take advantage of the latest advancements in regard to handling the patients’ treatment processes and other related procedures. Some of the recent management information systems (MIS) or decision support systems (DSS) can significantly improve the quality of process treatment processes in functional structure of the hospitals worldwide. The main objective of this research is to analyze the roles of doctors during the treatment process in such a way that patients with specific diseases receive the appropriate treatment from the related doctors specialist (and familiar with) that field of study/disease. The main point is to manage and develop the situation in a way that the patients with specific diseases receive correct type of treatment properly by the specialist doctors who are expert in that field. We used “Disco Fluxicon” and “ProM” as two tools to manage the data –previously collected from an estate hospital in Thailand. Moreover, we applied “Role Hierarchy Miner Algorithm” as a method to analyze and scrutinize the relationship between resources (i.e., doctors and specialists) with the relevant assigned tasks in different wards of the hospitals. The main goal was to find whether the patients receive the appropriate treatment from the proper doctor/specialist or not during the treatment process. Therefore, we used and analyzed the stored medical data to improve the patient treatment process.
Furthermore, allocation of the appropriate doctor for the relevant disease will lead to less human error during the treatment process, and reduces and shortens the whole duration of the time needed for treatment when redundant repetitive tasks and processes are significantly improved and benchmarked. . For instance, we all have seen some cases that the patients undergo multiple redundant (unnecessary) treatment procedures resulting in too much waste of time and costs for both patient and physicians during the treatment process. On the other hand, we have witnessed some cases that the treatment process becomes much longer than expectation following by delay in many procedures and unwanted steps. As a result, the approach proposed in this study can help the hospital administrators to better handle and improve the overall treatment process of the patients and physicians by accelerating the speed of the task performing, increasing the quality of the service work and eliminating the duplicate/redundant tasks during the healing process.